Frequently Asked Questions

Here are some of the more common questions in regards to the offered services and selection program. 

 

Why are you doing this?

Through our businesses we typically work with for-profit companies. And, while we like to see our clients succeed, it’s the non-profits of the world that make the most impact. Unfortunately, most non-profits don’t have the money or resources needed to get some of these services done. 

What is my limit on how many I can pick?

2 

What is the selection process?

The selection process is non-scientific, but these are the factors we consider when making our selection:

  • The mission of your non-profit
  • Your current brand and website (if you have any)
  • How well you understand your ideal donor

See Our Process Page to Learn More

 

 

SERVICE FAQS

FAQs

Why is a Brand Audit important?

Inconsistencies in your brand will eventually dilute and damage your brand. Most of the time these inconsistencies happen over time, which is why they tend to go unnoticed. A Brand Audit will help you identify where your inconsistencies are and how to fix them moving forward.

 

What are you looking for when doing a Brand Audit?

During the Brand Audit we’re reviewing your most common branded assets (website, social media, printed collateral). We’re looking for inconsistencies between each asset as well as inconsistencies between what your brand is telling others versus what you want your brand to represent.

 

How long does a Brand Audit take?

Brand Audits typically take two weeks. This includes the process of reviewing everything, putting together your roadmap, and doing your 30 minute consultation.

FAQs

How many revisions do I get?

Each set of collateral comes with two sets of revisions. We’ve often found that by the 2nd set of revisions, we can arrive at a design that you’ll love. Any additional revisions beyond your two sets may be subject to a revision fee.

 

How long will it take to make my Branded Collateral?

Typically you’ll receive your initial designs within one week, with the revision process lasting one additional week.

 

Will I get the work files for the designs?

Yes. You’ll receive the work files for your collateral. This way you can make adjustments or new versions as often as you like. You may still need a license to the software though to edit your files.

FAQs

How many revisions do I get?

Each set of collateral comes with two sets of revisions. We’ve often found that by the 2nd set of revisions, we can arrive at a design that you’ll love. Any additional revisions beyond your two sets may be subject to a revision fee.

 

How long will it take to make my Branded Collateral?

Typically you’ll receive your initial designs within one week, with the revision process lasting one additional week.

 

Will I get the work files for the designs?

Yes. You’ll receive the work files for your collateral. This way you can make adjustments or new versions as often as you like. You may still need a license to the software though to edit your files.

FAQs

What is a vectorized logo and why do I need one?

A vectorized logo uses a file format that can scale your logo to any size without losing clarity. This is important for large printed designs or if you need to submit your logo to an organization.

How long will it take to vectorize my logo?

Typically vectorizing a logo takes one week.

What files will I get with this?

You will get the vectorized logo file and high resolution PNG files (for use on your website and social media).

FAQs

How long will it take?

After the request is put in,  the audit will be run and sent back to you within a couple of days. Then we will schedule a review of the audit to answer any questions you may have.

 

What will the audit include?

The audit will include any technical issues with your website, along with any on page SEO and conversion issues with your website. It will include actionable items you can use to fix these issues. 

FAQs

How long will this take?

We will ask you which keywords you would like to rank for in Google Maps. If you have a Google Maps listing, we will then make sure you are listed in the right category  and craft a keyword rich description to help your organization rank.  If you do not have a Google My Business listing, we will start one for you. Google Requires a mailed verification code that comes within 5 days.  Total depending on your situation, 5 days to 2 tweeks total from start to finish.

FAQs

What do I get with this

Monthly you get :

  • WP Core Update-As Needed
  • Plugin Updates -Weekly
  • Weekly Backups
  • 3 site update requests
  • Security Monitoring

What does site update mean?

This is where you can request content changes, have images changed, have simple pages added etc. Limited to 3 total working hours per month.